Cancellation policy

Some items in our store may be offered to you as a pre-order or try. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Pre-Orders with Purple Dot

At SPRT London, we believe good things are worth the wait - especially when it comes to the perfect sports bra. That’s why we’ve partnered with Purple Dot to offer a smooth and transparent pre-order experience. Below are the key details you need to know.

What is Purple Dot?

Purple Dot is our trusted pre-order partner. It allows you to reserve SPRT London products before they’re officially in stock - so you can secure your size and style without the stress of missing out.

How do pre-orders work?

When you shop on our website, items marked as pre-order will take you through a Purple Dot checkout at the end of your purchase. If your order includes both in-stock and pre-order items, you’ll receive separate order confirmation emails, and your items will ship separately.

What do I need to provide when I pre-order?

All you need is:

  • Your email

  • Shipping address

  • Card details

Purple Dot will send you order updates, estimated delivery timelines, and details on how to manage or cancel your pre-order directly to your email.

What are my payment options?

Purple Dot accepts:

  • Visa

  • MasterCard

  • American Express

Please note:

  • Buy now, pay later options like Klarna or Clearpay are not available for pre-orders.

  • Gift cards cannot be used for pre-order items.

Can I cancel my pre-order?

Yes - anytime before your order is dispatched.

Simply manage your order via the link in your confirmation email or send us an email at hello@sprtlondon.com

Once cancelled, your refund will be issued within 5-7 business days.

Can I change my email or shipping address?

Absolutely! As long as your pre-order hasn’t shipped, you can update your details and you’ll receive an updated confirmation.


Once it’s on its way, no further changes can be made.

Why am I being charged twice for shipping?

If your cart includes a pre-order item and a ready-to-ship item, they’ll be sent separately — meaning two shipping charges apply.

Is my payment info safe?

Completely. All payment data is securely processed using encrypted, industry-standard security protocols. SPRT London and Purple Dot do not store or have access to your card details.

How do I track or manage my pre-order?

You can view, manage, or cancel your pre-order at any time via the link in your confirmation email. There, you can:

  • See your estimated shipping date

  • Update order details

  • Cancel your order (if it hasn’t shipped)

When does my returns period start?

Your return window begins once your item is shipped, not when you place your pre-order. You’ll receive a shipping confirmation email when your item is on its way, and from that point, our standard returns policy applies.

Still have questions?

Our team is here to help. Reach out to us at hello@sprtlondon.com and we’ll be happy to assist you.